Privacy Policy | qvstamps.com

Introduction

qvstamps.com (the "Site") is owned and operated by Paul Sinyard. Paul Sinyard is the data controller and can be contacted at:

• Email: [email protected]
• Phone: 07471196805
• Address: 42 Manor Lane, Sheffield, S2 1UF

Purpose

The purpose of this Privacy Policy is to explain:

1. What personal data we collect;
2. How we use that data;
3. Who may have access to the data;
4. Your rights; and
5. How cookies and similar technologies are used on the Site.

GDPR

For users in the European Union, we adhere to Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR). For UK users, we adhere to the UK GDPR and the Data Protection Act 2018.

We have not appointed a Data Protection Officer, as we do not fall within the categories requiring one under Article 37 of the GDPR.

Legal Basis for Processing

We collect and process personal data only where we have a lawful basis. These may include:

1. Performance of a contract — for example, processing orders, payments, dispatch, refunds and customer accounts;
2. Consent — for example, where you opt in to receive marketing emails;
3. Legitimate interests — for example, customer support, fraud prevention, website security, improving our services, and maintaining business records;
4. Legal obligations — for example, accounting, tax, consumer protection and compliance requirements.

Personal Data We Collect

Data collected when you use the Site

• Pages viewed and links clicked;
• Basic technical information such as browser/device information where required for security, fraud prevention or website functionality;
• Session information needed for login, basket and checkout functionality.

Data collected when you create an account or place an order

• Name;
• Email address;
• Postal address;
• Order details;
• Payment status and transaction references;
• Account login details, where an account is created.

Marketing email data

• Email address;
• Whether you are opted in or opted out of marketing emails;
• Unsubscribe token;
• Date of unsubscribe, where applicable;
• Date you were last sent a marketing email.

How We Use Personal Data

We use personal data for the following purposes:

• Creating and managing customer accounts;
• Processing and fulfilling orders;
• Taking payment and confirming payment status;
• Sending order confirmations, dispatch messages, refund messages and customer service replies;
• Providing customer support;
• Maintaining website security and preventing spam or abuse;
• Improving the customer experience and operation of the Site;
• Sending occasional marketing emails about QVStamps stock, offers, website features and philatelic updates, where permitted.

Marketing emails are separate from transactional emails. You may unsubscribe from marketing emails at any time using the unsubscribe link included in marketing emails or through your account settings. Transactional emails relating to orders, payments, refunds, dispatch, security or account administration may still be sent where necessary.

Who We Share Data With

Internal Use

Personal data may be accessed by those who require it for order processing, customer support, administration, website operation or business record keeping.

External Services

We may share personal data with trusted service providers where necessary to operate the Site and fulfil orders. These may include:

• Stripe for secure payment processing. QVStamps does not store full payment card details on its own servers;
• Email service providers used to send order confirmations, customer service messages and marketing emails;
• Google reCAPTCHA to help prevent spam and abuse on forms;
• Delivery and postal services where necessary to fulfil orders;
• Professional advisers or authorities where required for legal, tax, accounting or regulatory reasons.

Other Disclosure

• Where required by law;
• For legal proceedings or to enforce legal rights;
• To prevent fraud or protect the security of the Site;
• To a purchaser or prospective purchaser if the business is sold or reorganised.

Payments

Payments are processed securely by Stripe. When you make a payment, Stripe may process information necessary to authenticate the payment, prevent fraud, process the transaction and handle disputes. QVStamps receives payment and transaction information needed to process your order but does not store full card details on its own servers.

Google reCAPTCHA

This Site may use Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA may analyse technical information such as device, browser and interaction data to determine whether a form submission is likely to be made by a human user.

Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Marketing Emails

We may send occasional marketing emails to customers who have purchased from QVStamps or opted in to receive updates. These emails may include information about new stock, offers, website features and philatelic updates.

Every marketing email includes an unsubscribe link. You can unsubscribe at any time. If you have a customer account, you may also change your email preference from your account settings.

Unsubscribing from marketing emails does not affect essential transactional emails relating to orders, payments, refunds, dispatch, security or account administration.

Cookie Policy

We use essential and functional cookies required for the operation of the Site, including maintaining login sessions, shopping baskets, security protections and checkout functionality.

These cookies are not used for advertising tracking.

Some third-party services used by the Site, including Stripe payment processing and Google reCAPTCHA, may also place cookies or process technical data where necessary for security, fraud prevention and payment functionality.

If non-essential analytics, advertising or tracking cookies are added in the future, this policy will be updated and appropriate consent controls will be provided where required.

Data Retention

We retain customer and order information only for as long as reasonably necessary for business, accounting, tax, legal, fraud prevention and customer service purposes.

Marketing unsubscribe records may be retained so that we can ensure users who have opted out are not accidentally contacted again for marketing purposes.

Your Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you;
• Ask for inaccurate data to be corrected;
• Ask for data to be deleted, where applicable;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Complain to the Information Commissioner's Office (ICO).

To exercise your rights, please contact us using the contact details below.

Security

We take reasonable technical and organisational steps to protect personal data, including secure connections, account protections, access controls and administrative safeguards. However, no website or online service can be guaranteed to be completely secure.

Modifications

This policy may change from time to time. When it does, we will update the "Effective date" shown above and may notify users where appropriate.

Complaints

If you have concerns about how your personal data is handled, please contact us first so we can try to resolve the matter.

If you are unsatisfied, you may file a complaint with the Information Commissioner's Office (ICO) in the UK.

Contact Information

Email: enquiries@qvstamps.com
Phone: 07471196805
Address: 42 Manor Lane, Sheffield, S2 1UF